Frequently Asked Questions

Our pricing is based on the number and type of air conditioning units:

Number of Wall Mounted Units	Price (incl. GST)
1 unit	$180.00
2 units	$330.00
3 units	$440.00
4 units	$550.00
5 units	$660.00
6 units	$792.00
7 units	$924.00

Ceiling Cassette Units: $440.00 each (incl. GST)

Note: Overtime charges may apply for certain combinations of units.

We accept secure online payments via credit card, debit card, and digital wallets through our Stripe payment system. Payment is required at the time of booking to confirm your appointment.

Currently, we require full payment at the time of booking. This helps us confirm your appointment and ensures our technicians are scheduled efficiently.

Our comprehensive service includes:

• Complete cleaning of indoor unit filters
• Cleaning of evaporator coils
• Cleaning and sanitizing of drain pans
• Checking and clearing drain lines
• External unit cleaning and inspection
• Basic operational check
• Application of antibacterial treatment

Service times depend on the number of units (these are approximations):

• 1 unit: 1.5 hours
• 2 units: 2.5 hours
• 3 units: 3.5 hours
• 4 units: 4.5 hours
• 5 units: 5.5 hours
• 6 units: 7 hours
• 7 units: 8 hours

Ceiling cassette units may require additional time.

For larger commercial properties or residential complexes requiring extensive service that cannot be completed within our standard working hours, we offer customized multi-day service arrangements. Please contact us directly at admin@breathebetter.com.au to discuss your specific requirements. We'll work with you to create a service schedule that minimizes disruption while ensuring all your units receive thorough maintenance.

We recommend having your air conditioning units professionally cleaned at least once a year. However, if you use your air conditioner frequently, have pets, or live in a dusty area, you may benefit from more frequent cleaning (every 6-9 months).

If your air conditioners are positioned above 2.4 metres, additional charges may apply to cover the extra time, equipment, and safety measures required for elevated work.

Booking is easy! Simply:

1. Fill out the booking form on our website
2. Select your preferred date and time from available slots
3. Complete secure payment through Stripe
4. Receive instant confirmation via email

We recommend booking at least 2-3 days in advance to secure your preferred time slot. During peak season (summer months), booking 1-2 weeks ahead is advisable as slots fill quickly.

Please contact us as soon as possible if you need to change or cancel your booking. Please review our Refund & Cancellation Policy for details.

Please ensure:

• Clear access to all indoor air conditioning units (outdoor unit access is minimal)
• Remove any furniture or items blocking access to units
• Ensure power points are accessible
• Secure any pets during the service
• Provide access to an outdoor tap for water supply

No, you don't need to be home during the service. As long as our technician has access to the property and all air conditioning units, we can complete the service. Many customers provide access instructions and we'll lock up when finished.

Yes, please remove any TVs, electronics, furniture, or valuable items near the air conditioning units. It's important that the space directly under the air conditioner is clear. During cleaning, water and cleaning products may drip, so it's important to protect your belongings by moving them away from the work area.

Yes, please turn off your air conditioning units at least 30 minutes before our technician arrives. This allows the units to cool down and ensures safe servicing.

We maintain comprehensive business insurance including public liability insurance. This protects both our business and our customers in the unlikely event of accidental damage or injury during service.

While damage is extremely rare due to our professional training and careful procedures, we are fully insured for any accidental damage caused by our technicians during service. Any damage will be promptly reported and resolved through our insurance provider.

We are not liable for:

• Pre-existing damage or defects in your air conditioning unit
• Units that are already faulty or not working prior to our service
• Damage to items you were asked to remove but chose to leave near the units
• Issues arising from manufacturer defects or age-related wear and tear
• Electrical faults not related to our cleaning service

"Indemnity" means protection from legal responsibility. In simple terms, it means that if something goes wrong that's not our fault, you agree not to hold us responsible. This is important because:

• It protects our business from unfair claims
• It clarifies who is responsible for what
• It ensures both parties understand their obligations
• It keeps our service prices reasonable by avoiding unnecessary legal costs

Without indemnity agreements, businesses would need much higher insurance premiums, which would make services more expensive for everyone.

The service contract will be supplied on the day of service. Our technician will bring the contract with them and will go through it with you before commencing work. This ensures:

• You have the opportunity to ask any questions about the terms
• All details are current and accurate at the time of service
• Both parties can sign with a clear understanding of the service being provided
• You receive a copy for your records immediately

Yes, absolutely. If you are a tenant, you MUST have the property owner's consent before booking our service. Here's why:

• Air conditioners are part of the property and belong to the owner
• Any service or maintenance typically requires owner approval
• You could be held liable by your landlord if you arrange services without permission
• Your lease agreement likely requires owner consent for maintenance services

By booking our service, you confirm that you either own the property or have obtained the owner's permission.

When you book our service, you are legally confirming that:

• You have authority: You either own the property or have written permission from the owner
• Information is accurate: All details provided about the property and air conditioners are true
• Access is safe: You've ensured safe access to all units and removed hazards
• You'll be present: Someone over 18 will be present during the service
• Payment responsibility: You're authorized to make payment decisions for this service

Providing false information or booking without proper authority could result in legal consequences and you being held liable for any issues that arise.

If a tenant books our service without owner permission:

• The tenant is fully liable: They take full legal and financial responsibility
• Landlord disputes: We cannot be held responsible for any disputes between tenant and landlord
• Potential consequences: This could breach the tenant's lease agreement and lead to eviction
• No refunds: If the landlord objects and cancels the service, no refund will be provided
• Legal action: The property owner may take legal action against the tenant

We strongly advise all tenants to get written permission from their property owner or real estate agent before booking.

If you have any specific concerns about liability or insurance, please contact us before booking. We're happy to provide insurance certificates or discuss any special circumstances. Full details are also available in our Terms & Conditions.